PRIVACY POLICY

This Privacy Policy describes how POLYSTAKE LLC (hereinafter "PolyStake", "we", "us", "our") collects, uses, stores, and protects data when you use the https://www.polystake.io website and PolyStake mobile application (hereinafter collectively "the Service").

By using the Service, you agree to the data processing procedures described in this policy.

1. Definitions

  • Personal Data – information about an individual who can be identified directly or indirectly (e.g., name, email address, phone number, VID, etc.).
  • Usage Data – technical and analytical data automatically generated when using the Service (e.g., IP address, browser type, visit dates and times, page views).
  • Cookie – small text files stored on your device that allow remembering your preferences and measuring Service usage.
  • Data Controller – person or organization that determines the purposes and means of personal data processing; the data controller is PolyStake.
  • Data Processor – person or organization that processes data on behalf of PolyStake (e.g., hosting provider, payment processor).

2. What Data We Collect

2.1. Personal Data

When using our Service, we may collect the following personal data:

  • First Name, Last Name
  • Email address
  • Phone number
  • Address (country, region, city/village, postal code)
  • VID or other identification codes
  • If necessary, identity document data (for ID verification/account recovery, security cases, etc.)

2.2. Usage Data

When using the Service, we may automatically receive the following data:

  • IP address
  • Browser type and version
  • Operating system
  • Visited pages, their opening date and time
  • Device type, unique device ID

If you allow location access, we may temporarily process your general geographic location to improve the service and content (you can disable this feature in your device settings).

2.3. Cookies

We use cookies to:

  • Manage sessions
  • Remember your language and other preferences
  • Ensure security
  • Collect visit statistics and analytics
  • In some cases, configure targeted advertising

You can manage cookie usage in your browser settings, but disabling certain cookies may limit some Service features.

3. Why and How We Use Data

PolyStake uses your data for the following purposes:

  • To provide and maintain the Service
  • To notify you about changes, updates, and technical messages regarding our Service
  • To enable you to participate in interactive functionality (e.g., personal account, investment management)
  • To provide customer service and answer inquiries
  • To obtain statistical and analytical data to improve Service quality
  • For security monitoring, technical issue detection and prevention
  • To inform you about PolyStake news, special offers, and products/services close to your preferences (if you have agreed to such communications)

4. Legal Bases (for EU/EEA users)

If you are located in the European Economic Area (EEA), PolyStake processes your personal data based on the following legal grounds:

  • Necessity to perform or conclude a contract with you
  • Provided consent (e.g., marketing communications)
  • PolyStake's legitimate interests (e.g., platform security, fraud prevention)
  • Compliance with legal obligations (e.g., accounting, anti-money laundering regulations)

5. Data Retention

Your personal data is retained for as long as necessary for:

  • Achieving the purposes defined in this policy
  • Complying with legally required periods
  • Potential disputes, claims, and legal protection

Usage (technical/statistical) data is usually retained for shorter periods, except when needed for Service security or development purposes, or when the law requires longer retention.

6. Data Transfer and Location

Your data may be processed and stored in countries where PolyStake or our partners' servers are located. The level of data protection in these countries may differ from your country's level.

By using the Service, you accept such transfers, and we take reasonable technical and legal measures to ensure adequate data protection (e.g., through contractual provisions).

7. Data Disclosure

7.1. Business Transactions

If PolyStake participates in a merger, acquisition, or asset sale, your data may be transferred to the new entity. In such cases, we will attempt to notify you in advance.

7.2. Legally Required Disclosure

We may disclose your data if:

  • Required by law or by a government body (e.g., court, regulatory authority)
  • Necessary to protect PolyStake's rights or property
  • Necessary to investigate potential violations
  • Necessary to protect the safety of PolyStake users or the public
  • Necessary to defend against legal liability

8. Data Security

We apply reasonable technical and organizational measures to ensure the security of your personal data, but no method of internet transmission or electronic storage is 100% secure.

Despite our efforts, we cannot guarantee absolute security of your data, but we commit to notifying you in cases and procedures defined by law if a serious data security breach occurs.

9. Your Rights (especially for EU/EEA users)

Depending on your jurisdiction's legislation, you may have the following rights:

  • Right to access data
  • Right to rectification (if data is incorrect or incomplete)
  • Right to erasure ("right to be forgotten"), with legal exceptions
  • Right to restriction of processing
  • Right to data portability (receive in machine-readable format)
  • Right to object to processing
  • Right to withdraw your consent at any time (when consent is the basis)

To exercise these rights, you can contact us using the contact details below. We may request additional information to verify your identity before responding to your request.

If you are in the EU/EEA, you also have the right to lodge a complaint with your country's data protection supervisory authority.

10. Analytics and Advertising Tools

We may use third-party services to analyze Service usage and, in some cases, optimize advertising, such as Google Analytics, Google Ads, and social media pixels.

These services may use cookies and similar technologies to collect anonymized or pseudonymized data about visits and interactions. For more information, please review the respective provider's privacy policy.

11. Payments and Crypto Transactions

If you make payments or crypto transactions (e.g., Bitcoin, USDT, etc.) within the Service, we may use third-party payment processors or blockchain nodes.

  • Crypto transactions are generally processed on the blockchain and may be publicly visible (public ledger). We recommend not using personal data as memo or description on the blockchain.

12. Links to Other Websites

Our Service may contain links to third-party websites or services not managed by PolyStake. We are not responsible for the content and privacy policies of these sites and recommend always reviewing their privacy terms.

13. Children's Privacy

Our Services are not intended for persons under 18 years of age, and we do not knowingly collect data from children under 18.

If you are a parent or legal guardian and believe your child has provided us with personal data without your consent, please contact us immediately. We will take steps to delete such data.

14. Privacy Policy Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the "last updated" date indicated.

We recommend periodically reviewing this page to stay informed of possible policy changes. Changes take effect from the moment they are published on this page.

15. Contact Us

If you have questions, comments, or requests related to this Privacy Policy or your data processing, you can contact us at: